Terms of Service Agreement

By accepting these Terms, the Client hereby agrees

• That the Client has read and understands the Terms;
• That the Terms are legally binding with respect to all communications and interactions between VisaReady and the Client before, during, and after the rendering of services, unless superseded by an updated agreement; and
• To abide by and be bound by these Terms in connection with the use of VisaReady's consultancy services.

The Client understands that

• VisaReady's video chat consultations are normally conducted via Microsoft Teams, which
  • Is compatible with most modern devices and browsers;
  • Does not require any other software to be installed (i.e. the Client can join from a web browser); and
  • Does not require a Microsoft (or any other) account.
• For the best experience, the Client will need a stable internet connection and audio and video input and output hardware.
• The Client should email their VisaReady coach immediately if technical issues prevent joining or participating effectively in the meeting.

The Client agrees not to disclose, for a period of two years following the conclusion of services,

• Any written or verbal advice provided by VisaReady relating to visa applications or visa interviews and
• Any personally identifiable information about VisaReady personnel.

The following exceptions shall apply:

• The Client may disclose confidential advice to trusted family members or advisors solely for the purpose of receiving personal counsel or assistance. However, the Client shall not disclose any confidential information to other potential or actual U.S. visa applicants, including but not limited to colleagues, friends, and fellow students, nor shall the Client publish such information online, on social media, or in any other public venue, and
• The Client may make any disclosure required or allowed by the laws governing this contract.

VisaReady is fully committed to Client privacy and agrees to

• Safeguard client information through enterprise-grade encryption and security best practices;
• Never disclose client information to any third party except as required under law of the legal authorities governing this contract.

For complete details regarding VisaReady's data-handling, see the Privacy Policy section of these terms.

"Cancellation" refers to intentional withdrawal from this contract.

The Client understands that for all services

• In principle, refunds are available for up to 14 days after purchasing. However, service delivery usually occurs within a much shorter timeframe, refunds are impossible after service delivery is complete, and refunds requested when a portion of the order has been completed shall be granted on a prorated basis for the incomplete portion of the work only;
• Cancellation may be performed by email notification (to info@visaready.us or the Client's VisaReady coach) specifying the service to be cancelled, the date it is scheduled for (if applicable), and the date it was booked;
• VisaReady may cancel scheduled services at its sole discretion where it deems reasonable (normally only in cases of abusive, threatening, or otherwise antagonistic communications from clients), in which case it will issue a full refund;
• In extremely rare cases, VisaReady may need to postpone or reschedule appointments. In such cases, if rescheduling is impossible (usually due to a lack of mutual availability until the point of the Client's visa interview), VisaReady will issue a full refund;
• While VisaReady makes every effort to accommodate clients, it may not be able to reschedule an appointment at client request on short notice;
• If technical issues obstruct the consultation, VisaReady will coordinate with the Client to reschedule;
• VisaReady is never obligated to issue any refund for technical problems arising on the Client's side, but it will collaborate with the Client to reschedule in such cases. If rescheduling is impossible, the Client will remain liable for payment for the time lost due to technical problems on the Client's end; and
• Any complaints may be submitted by email (to info@visaready.us or the Client's VisaReady coach) or through the VisaReady website Contact page. VisaReady will strive to respond as swiftly as possible.

The following service-specific provisions apply in addition to (not instead of) all other service terms in these Terms.

Refusal Risk Analysis

Although this service is free, all terms of this agreement apply, including the Confidentiality Agreement.

Written Case Analysis, DS-160 Filling

The Client agrees that

• VisaReady may begin work from the moment of the Client's agreement to this contract, obliging the Client to pay for whatever portion of the service is completed even in the event of cancellation;
• Cancellation is permitted up to 14 days from the purchase date. However, as noted above, refunds issued upon cancellation will be in proportion to the amount of work not yet completed by VisaReady; and
• These services are frequently completed in less than a day; it is therefore unlikely there will be a meaningful opportunity to reconsider after purchase.

Interview Coaching

The Client agrees that

• VisaReady may begin work from the moment of the Client's agreement to this contract, obliging the Client to pay for whatever portion of the service is completed even in the event of cancellation;
• Cancellation is permitted up to 14 days from the purchase date. However, as noted above, refunds issued upon cancellation will be in proportion to the amount of work not yet completed by VisaReady; and
• In the event of cancellation by the Client, the pre-interview analysis performed by the VisaReady consultant may have already been completed. The value of the pre-interview analysis shall constitute 60% of the price of a 30-minute coaching session and shall be nonrefundable if completed prior to the Client's cancellation.

Follow-up Consultation

• Unless the service has already been performed, the Client is entitled to cancel the service within 14 days of the Client's agreement to this contract for a full refund.

Immigration Forms Preparation

The Client agrees that

• VisaReady may begin work from the moment of the Client's agreement to this contract, obliging the Client to pay for whatever portion of the service is completed even in the event of cancellation;
• Cancellation is permitted up to 14 days from the purchase date. However, refunds issued upon cancellation will be in proportion to the amount of work not yet completed by VisaReady;
• This service consists solely of administrative assistance: gathering factual information from the Client, completing USCIS forms based on Client-provided information, and formatting/printing forms for Client submission;
• VisaReady does not provide legal advice, interpret immigration laws, or represent the Client before USCIS, EOIR, or any court;
• The Client is solely responsible for the accuracy and completeness of all information provided, filing the forms with the appropriate agency, and paying any required government or biometric fees;
• Documents are normally prepared within 7–10 business days of receiving complete information from the Client; and
• Minor revisions (e.g. spelling or formatting) requested within 30 days of delivery will be made at no additional charge. Revisions requested after 30 days or involving substantive changes may incur additional charges.

The Client understands that VisaReady's employee code of conduct comprises the following:

• To ensure their safety and privacy, VisaReady does not disclose the identities and personal details of its consultants (also referred to as "VisaReady officers" or "VisaReady coaches").
• Similarly, VisaReady places the highest possible priority on client confidentiality. Under no circumstances will VisaReady disclose client information to any third party, with the sole exception that in the unlikely event it is legally compelled to do so, it will disclose the minimum information necessary to meet its legal obligation.
• Under no circumstances do VisaReady consultants abuse the privileges or violate the legal or ethical obligations to which they are sworn as former or off-active-duty U.S. government employees.

The Client understands that

• VisaReady consultants (also called "VisaReady coaches" or "VisaReady officers") are former or off-active-duty U.S. visa officers;
• VisaReady provides coaching services intended and designed to help clients prepare for U.S. visa interviews;
• These services are limited to consultations and personalized guidance by video chat and email;
• Due to the legal and ethical obligations of the former and off-active-duty U.S. visa officers who perform VisaReady's consultations, VisaReady does not provide any of the following services:
  • Disclosing privileged or classified U.S. government information or policies;
  • Representing clients directly to the U.S. government, including (but not limited to)
    • Submitting documents to the U.S. government and
    • Contacting U.S. government officials with regard to client cases;
  • Attempting by any method to access client information via
    • U.S. government systems or
    • Current or former U.S. government employees;
  • Attempting in any form or by any method to influence U.S. government decisions or U.S. government officials; or
  • Legal advice (i.e., VisaReady consultants focus solely on case strategy);
• Under no circumstances do VisaReady consultants ever attempt to use professional connections they have made within the U.S. Government to assist clients in any way; and
• Most VisaReady consultants are not lawyers or legal experts. Their experience with law and policy is usually limited to their work as visa officers, and in no cases do VisaReady consultants provide legal advice.

The Client acknowledges that VisaReady consultants' services are valuable solely due to their professional expertise as U.S. visa officers, not due to legal backgrounds or qualifications or to professional connections they may have made.

VisaReady is committed to providing services that meet the highest standards of quality and professionalism. All our services are covered by a legal guarantee of conformity, meaning

• Our services are guaranteed to conform to the standards and specifications agreed upon. If the service fails to thus conform, the Client has the right to request corrections or improvements at no additional cost, and
• Should any issues arise with service quality, we are committed to resolving them to uphold your rights as a consumer. If you have any concerns regarding the quality or conformity of the services provided, please contact info@visaready.us or your VisaReady coach. We will do our best to address the issue quickly and efficiently.

The Client understands and accepts that

• Many and diverse factors affect the outcome of U.S. visa cases, some of which are highly unpredictable. There is therefore no fully reliable method for achieving approval;
• Final decisions on all visa applications lie solely with U.S. visa officers, who in most cases enjoy extensive sole individual discretion when deciding whether to approve visas;
• For the above reasons, VisaReady provides no guarantees regarding the style, format, content, or outcome of any visa interview encounter, nor of the Client's satisfaction with its services;
• VisaReady makes no guarantees of any kind besides those explicitly stated in these Terms, its correspondence with the Client, or its website;
• VisaReady consultants advise clients based on their extensive and varied individual professional experiences. While VisaReady's former visa officers are well-equipped to coach on best practices due to their knowledge of generalities that tend to apply across U.S. consular sections, they have deep personal experience working in few consular sections and are unlikely to possess knowledge of any unique practices of any given U.S. consular section; and
• VisaReady consultants have no access to information about particulars of the Client's case beyond what the Client provides.

The Client understands that

• Service bookings are not considered complete until the Client has explicitly agreed to these Terms and VisaReady has received payment for the service in question;
• Payment shall be made using the digital invoice VisaReady sends the Client;
• Payment must be completed in full prior to the commencement of any services; and
• Booked services may be canceled if payment is not made within 72 hours of booking.

The Client agrees that

• Neither VisaReady nor any of its officers, directors, or employees will be held liable for any indirect, incidental, or consequential damages arising from the services provided, and
• VisaReady's total liability shall not exceed the amount paid for the services.

The Client acknowledges that

• Providing prompt, complete, accurate information to VisaReady in communications and consultation(s) is essential to VisaReady's capacity to advise prudently and is the Client's sole responsibility;
• The Client is not obliged to disclose to VisaReady any information other than that required to conduct business, but withholding information may severely hinder VisaReady's ability to identify the Client's best visa interview strategy; and
• VisaReady is not liable for any issues or delays caused by incorrect or incomplete information the Client provides.

The Client agrees that

• This agreement will be governed by the laws of Finland, where VisaReady is incorporated;
• Any disputes arising from this agreement will be resolved in the courts of Finland; and
• VisaReady is not legally liable for any poor experiences or outcomes arising from its services.

VisaReady is the operating name of VisaReady Oy, which has the following physical contact address in Finland: Lövnäsintie 230 B, 02550 with the contact phone number +15092941954. VisaReady is best contacted by email at info@visaready.us.

The Client understands that

• VisaReady uses enterprise-grade encryption and access controls to protect client data;
• VisaReady collects and uses client data only for the purposes of fulfilling services contracted by the Client;
• VisaReady may use quotations or paraphrasing regarding the quality of VisaReady's services in promotional materials. Such quotations or paraphrases may be attributed only anonymously with reference to the general location of the source, and no personally identifiable information shall ever be included in any such context.
• If a client recognizes a quotation as their own and wishes VisaReady to cease adding it to new promotional materials and remove it from editable promotional materials (such as the website), VisaReady will do so at that client's request as long as the quotation's source is in fact the client in question;
• Similarly, VisaReady will honor any advance request from the Client never to use quotations from the Client in promotional materials;
• VisaReady's website uses essential cookies for security and maintaining user sessions. Third-party services we use (such as booking and payment platforms) may also set their own cookies in accordance with their respective privacy policies;
• VisaReady does not share client data with third parties unless legally compelled, but the Client must provide payment data to the payment platform;
• The Client has rights under the GDPR (General Data Protection Regulation), including the right to access, rectify, erase, restrict, or object to the processing of the Client's data. The Client can make such requests in writing to info@visaready.us or the Client's VisaReady coach.
• The Client has the right to lodge a complaint with the Office of the Data Protection Ombudsman at tietosuoja.fi.

We may update these Terms. The latest version will always be available on our website.